Returns & Exchanges

We want you to be happy with your purchase. You have 15 (fifteen) calendar days from when you receive your order to return your purchase for a refund if you are not happy. The items must be returned in their original condition and packaging, labels must still be attached.

A full refund will be issued to the original method of payment, minus the shipping charges. 

Milki Train will only be responsible for shipping charges if the return is the result of our error. 

We don't operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, you can just place a new order in our online shop.

Please note that if you were subject to a customs fee, we are unable to refund this fee for your order. 

Please note that e-gift cards are non-refundable.

In case you wish to return an article for an order in which you have already returned another article, or have been gifted an item you wish to return, please contact us at: hello@milkitrain.com.

If you want to return your items by scheduling an appointment to drop your items directly at our warehouse in SYP, Hong Kong (Monday to Friday from 9 am to 5 pm), you need to send us an email at: hello@milkitrain.com to schedule the appointment and we will reply to you within 2 working days.

Otherwise, please follow the “returns steps” guidelines below.

  1. You can return any product you wish to, except for e-gift cards, via our website

  2. To send your demand of refund, you need to click on Returns Center”, you can click here or find it under the “Help” section on our website, either on the Footer or the Main Menu

  3. You will need to insert your order number along with the email address you used to purchase your items, after putting the relevant information, you need to click on “Find your order”

  4. Select the relevant product(s) you wish to return, then click on “Next”

  5. Select a reason, then click on “Next”

  6. Select “Refund to original payment method”, then click on “Next”

  7. Select “Ship with any carrier of your choice”, then click on “Next”

  8. You will then receive a confirmation by email

  9. Once we approve your refund request within no more than 2 working days, you will receive another email approving your return request with shipping instructions

Returns must be sent to Milki Train Hong Kong’s address:

Milki Train Limited

Kam Chuen Building 

130 Des Voeux Road West 

Flat 2A 

SYP 

Hong Kong

and are at the client’s expense including possible customs duties.

The risks of returns are chargeable to the customer. You are thus strongly incited to send back the parcel by every possible means which brings the proof of its sending and date (recommended with acknowledgment of receipt, tracking number, etc.).

You can insert the parcel tracking number in the email you received which approved your return request.

The product(s) must have returned in mint condition, in its original packaging, labels must still be attached.

The product(s) must be accompanied by the print off of your confirmation of purchase previously emailed to you and a note specifying your RMA number (that can be written by hand on the print off).

In case of the absence of the confirmation of purchase email inside the parcel, Milki Train cannot proceed to the refund.

The incomplete, worn, washed, damaged, carried or made dirty returned product(s) will not be taken back.

The returned product(s) will be paid off to the customer for a maximum deadline of 30 (thirty) days as from their reception by Milki Train, however, in many cases, you will receive a refund more quickly. 

Once the received product(s) is/are checked and accepted by our services, the refund will be made by a credit of the amount to be paid off on the bank account of the customer used during the transaction.